SHIPPING & RETURN POLICY

Thank you for choosing Seraphim Gifts for your online shopping needs. We want to ensure a smooth and hassle-free experience for all our customers. Please review our shipping and return policies below:

Shipping Policy:

1. Shipping Locations: We currently offer shipping services within the United States & Canada. Unfortunately, we do not offer any services outside of USA and Canada.

2. Processing Time: Once you place your order, our dedicated team will carefully process and prepare your items for shipment. Our processing time typically ranges from 1 to 3 business days, excluding weekends and holidays. Please note that personalized or custom-made items may require additional processing time.

3. Shipping Methods and Duration: We partner with reliable shipping carriers to ensure safe and timely delivery of your orders. The available shipping methods will be displayed during the checkout process. The estimated shipping duration depends on the shipping method selected and the destination address. Generally, standard shipping within the United States takes between 3 to 7 business days, while expedited shipping can take 1 to 3 business days. Please note that these are estimated timeframes, and actual delivery times may vary due to unforeseen circumstances or delays within the shipping carrier's network. Please note that customized products may take 3-4 weeks.

4. Tracking Your Order: Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided during checkout). You can use this tracking number to monitor the progress of your shipment and get real-time updates on its location and estimated delivery date. Simply visit our website and enter your tracking number in the designated tracking section.

5. Shipping Costs: Shipping costs will be calculated and displayed during the checkout process based on the weight, size, and destination of your order. We strive to provide competitive shipping rates while ensuring the safe and secure delivery of your items.

Return Policy:

1. Eligibility for Returns: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or exchange. To be eligible, the item must be unused, in its original condition, and returned within 10 days of the delivery date.

2. Return Process: If you wish to return an item, please contact our customer support team within the 30-day return period. They will guide you through the return process and provide you with a return authorization, if applicable. Please ensure that the item is securely packaged to prevent damage during return shipping.

3. Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item. Once we receive and inspect the returned item, we will process your refund or exchange, as per your request.

4. Refunds and Exchanges: If you are eligible for a refund, it will be processed back to your original form of payment within a reasonable timeframe. For exchanges, we will ship the requested replacement item(s) once the returned item has been received and inspected.

5. Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are damaged or defective. Please review the product description or contact our customer support team for further assistance.

We strive to provide exceptional products and customer service, and we value your satisfaction. If you have any questions or concerns about our shipping and return policies, please don't hesitate to reach out to our customer support team. Thank you for choosing Seraphim Gifts, and we hope you have a delightful shopping experience with us!